FAQ

Yes! You can mix up to 4 different shirt colors in the same order. Simply let us know if your notes when placing the order!

Yes! Your order can include different size t-shirts at no extra cost.

Yes! After placing your order, we’ll provide a free proof for your review. You can request as many changes as needed until it’s just right. Your proof will usually be ready within a few hours, and we will email you a digital mockup before we move into production."

Blank Garment Samples
Yes! We can send a blank Black shirt sample for you to check the quality & fit.

Printed Samples of Your Design
We can create a prototype of your design by printing it on a black sample shirt, allowing you to see and feel it before placing your bulk order.
To place a sample order please contact us directly.
We do bill these for accounting and inventory purposes, but this will be credited placing an order.

Sometimes deadlines change, and we know that more than anyone! Contact us right away if you need to speed up your order and we can let you know what's possible and what extra costs are involved.

Please email us IMMEDIATELY of placing your order, we will do our best to accommodate your changes depending on what it is e.g: color, size, design. Remember, we move FAST in getting orders completed and to you!

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

If you want to cancel your order please contact us immediately to see what we can arrange. If you have approved your proof and your order is already in production, we will not be able to cancel your order.

Please reach out to us right away by email or live chat. We're here to assist you in resolving the issue promptly and efficiently.

Yes, we do offer youth sizes! We have a Youth Package Deal, but we can also mix adult sizes with youth sizes for the same great price!

No! Unlike our competitors who charge based on the number of colors in your design, our pricing is fixed, allowing you to use unlimited colors at no extra cost.

We partner with some of the best DTF Print houses in America. They use industrial-grade, wide-format DTF printers to produce your designs.

Once printed, the transfers are applied using our high-performance heat presses, which are not available to the general public. Our printers feature 8 print heads, ensuring exceptional print quality.

DTF printers operate using a CMYK color model, while your computer screen and design software, such as Photoshop, use RGB and their own unique color profiles. Each computer screen varies, displaying colors differently. All our printers are calibrated with an I1 Publisher Pro 3 spectrophotometer, enabling us to convert RGB to the closest CMYK match. Although our color profile is highly accurate, we cannot guarantee an exact match to your expected color unless you've purchased our color matching service.

DTF prints tend to have a softer hand feel and a smoother surface. Screen prints, while they can also be soft, typically sit thicker on the fabric, creating a more noticeable texture, especially on darker fabrics with a thick underbase of ink.

With proper care, our prints can outlast the garment itself. DTF prints are highly durable, lasting for years rather than weeks or months. Under regular use and standard washing and drying, they typically endure between 50 to 100 washes.

We recommend high resolution artwork 300 DPI for best print results. We can accept most image formats, but some have limitations. We recommend submitting the artwork in any of the following formats: .AI , .PDF, .EPS , .PSD , .BMP, .PNG , .JPG.

Your artwork must be pre-sized for printing. If it’s not, please include the required dimensions in the order notes when placing your order.

It varies. We provide several art services free of charge, including text-only designs and custom designs from our stock templates. However, if you’d like us to create a custom design based on your ideas or sketches, there will be a fee.

You need to upload your artwork when placing your order. Just select the placements and upload your designs. If you encounter any issues, you can always email your artwork after completing your order.

No, most people choose an artwork size that works across all the garments in the print run.

With proper care, our prints can outlast the garment itself. DTF prints are highly durable, lasting for years rather than weeks or months. Under regular use and standard washing and drying, they typically endure between 50 to 100 washes.

Absolutely! If you'd like to see a preview of your design before placing an order, just email us your design along with the garment colors you need. We'll create a digital mockup showing how your design will look and send it back to you, along with a link to complete your order.

After placing your order, we’ll create a digital mockup for your approval, which typically takes about 2 business days. Once you approve the proof, your order will enter production, a process that usually takes 10-14 business days. The turnaround time begins once you’ve approved the final proof. *Note: The production process is not including the transit time for your order. Transit time varies between 2 to 5 business days. Your order should arrive within 12 to 20 business days after you approve your proof.

We use UPS and Fedex to ship your orders.

To ensure easy and hassle-free transactions, we provide multiple payment methods to cater to a wide range of preferences. Currently, we accept payments via credit and debit cards (including Mastercard, VISA, American Express, and more), and we also accept Paypal.